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FAQ

General Questions

 

What is WTA Nicotine?

WTA's emulate the effect of cigarettes by including both the primary alkaloid, nicotine, as well as the background alkaloids that naturally occur in the tobacco plant: nornicotine, anatabine, and anabasine. Alkaloids are the nitrogenous compounds found in almost all plants and in many cases interact in some way with the human body, background alkaloids are the ones found in smaller amounts. By including the full spectrum of the tobacco plant's alkaloids and in the same ratio, WTA's help to provide a complete vaping experience: the stimulating effect of nicotine is modified by the background alkaloids to create an overall effect that is both stimulating and relaxing.)

 

I’m ordering a sample pack, am I able to switch flavors out that I don’t want?

No, we do not make substitutions on the flavors in sample packs, you may, however, have some flavors in different mg concentrations within a sample pack. Many customers are trying to make the switch from cigarettes to vaping and eventually to quitting smoke/vaping altogether. So we understand if you would like to have some of your sample pack in 3mg and some in 1.5mg. To do this, just state the flavors you want in a different mg in the order comments when placing your order.

 

What is Om Vapor’s VG/PG ratio?

The VG/PG ratio for our juices is 75VG/25PG in all lines, except for our Tobacco Lines and Fayette Reserve lines which we mix at 70VG/30PG.

 

Where should I store my e-liquid?

We recommend storing e-liquid in a climate below 80° F and never in direct sunlight.

 

Do you do custom labels or custom flavorings?

We do not do any custom labels or juice mixtures. If you would like to mix your concentrates or give our flavors a “boost,” check out our DIY page where we offer the stuff needed to do these things.

 

Do you guys offer free samples?

 

The answer is no. We do not offer free samples because due to the FDA regulations, it is against the law to give away tobacco products for free :(

 

Why does my juice change colors?

E-liquid changes colors for multiple reasons, it is normal. After steeping, you will notice the color of your juice becoming slightly darker in color. Steeping is a reaction that comes from flavor compounds mixing, with the nicotine. E-liquid can also change in color due to exposure to UV light.

As time goes on, your juice will get darker, but the quality of your experience will not be affected.

 

I don’t like the flavor I ordered, what do I do?

We understand there is always a risk when ordering e-liquid online from an unknown company. We also understand that taste is subjective. Some people will rave about flavors, and others may find them appalling. We do our best to craft flavors to fit everyone’s liking but sometimes may fall short. If you are a first time customer and you recently ordered an e-liquid that you didn’t particularly care for, send us an email to [email protected] with the flavor name, concentrate, batch # and ‘bottled on’ date(all located on the bottle’s label). We will do our best to accommodate our customers.

 

Shipping Questions

I paid for expedited shipping, but my order has yet to ship, why is that?

We fill all orders in numerical order. If there are orders placed before your own, we will fulfill those orders first. The only benefit to expedited shipping is the transit time is typically less compared to the standard rate.

 

Your processing times say 1-5 business days, but I still haven’t received a shipping confirmation, and it's day 5, what do I do?

Om Vapors works M-F 10 a.m.-6 p.m. EST. If you place an order after 10 a.m. EST, we will not process it until the following day. If you order on the weekend, or after 10 a.m EST, your order will not process until Monday morning.

 

We usually keep processing times from 1-3 business days. However, please keep in mind that the processing times are longer during massive sales. 

 

You can check the current processing times here.

 

What shipping methods do you offer?

Customers have the option to choose their shipping method during the checkout process while ordering. There are several shipping options which include USPS, FedEx, and UPS. We use USPS as a standard method for all orders under 1lb. Orders >1lb will be shipped FedEx SmartPost unless requested otherwise

 

I messed up while ordering, how do I change something? (Wrong mg, incorrect address, etc.)

If you ever need to make a change to your order, send an email IMMEDIATELY to [email protected] with your invoice # in the subject line, and we will do our best to fix whatever the issue may be.

 

E-liquid Questions

 

When I tried your juice, it tasted like burnt popcorn, why is that?

I can assure you that we do not manufacture a “burnt popcorn” flavor, so if this happens to describe the taste when you are vaping our juice, we recommend changing your coils. If you are using an RDA, try modifying your cotton. Before sending us an email or calling in with your concern, please take the time to double check your hardware and settings at which you are vaping.

Remember our juices are high VG, so they taste best out of highly-rated sub-ohm tank or RDA.

 

What is the shelf life of your e-liquid?

The shelf life may vary depending on the flavoring materials used in a particular flavor, as well as the milligram concentration. We can confidently say that all our juices will stay fresh for a six-month minimum if you store them in proper conditions. Higher the nicotine concentrations tend to expire more quickly than lower levels of nicotine.

 

Diy Questions

 

What is steeping?

Steeping is when you store your e-liquid in a cool, dark place for 1-2 weeks. Most of our e-liquid is pre-steeped. You can check the born on date of our juice by looking at the side of the bottle.

We also recommend shaking up your e-liquid to expedite the process. This process allows flavor compounds to break down and mix proportionately to give you the best flavor possible.

 

At what ratio should I mix my flavor concentrates with my Nicotine Base?

Depending on how stout you like your flavor, we recommend 15%-25% flavoring concentrate and 85%-75% base.

 

The FAQ didn't answer my question, what do I do?

If your questions are still unanswered, to contact us for is by sending an email to [email protected] or giving us a call at (828)-668-2732. We strive to answer all inquiries within 24-48 hours. Our business hours (Monday-Friday 10 am-6 pm EST).

 

 

 
Phone: 828-668-2732

Available Monday-Friday 10:00 a.m - 6:00 p.m. Eastern Standard time

 
Please note that we are a small, but growing company that does not have a customer service team. We do our best to answer all calls promptly, however sometimes we get caught up in the day to day business operations.
 
Voicemails and emails are responded to within 24-48 hours.
 
IMPORTANT: If you choose to email and call us please let us know.