or give us a call at 828-668-2732. We will try our best to change your order, but it is not guaranteed.
IMPORTANT If your order is missing an item or damaged upon arrival, you will have 7 days from the date of delivery to make a claim. Please contact firstname.lastname@example.org for support.
We are available Monday-Friday, 8 a.m.- 6 p.m. Eastern Standard time
We are a small business so please be patient with us. We use the weekends to catch up on clerical work and restock items.
Normally, processing time is 1-3 business days.
Postal Holiday Schedule
- Monday, January 16 Birthday of Martin Luther King, Jr.
- Monday, February 20 Washington’s Birthday
- Monday, May 29 Memorial Day
- Tuesday, July 4 Independence Day
- Monday, September 4 Labor Day
- Monday, October 09 Columbus Day
- Friday, November 10 Veterans Day
- Thursday, November 23 Thanksgiving Day
- Monday, December 25 Christmas Day
- Monday, January 1, 2017 New Year's Day
We also offer calculated shipping through Fedex and UPS.
If your order does not arrive within 3 days of the estimated delivery time please contact us at email@example.com . We reach out to the Courier that you chose and file a claim on your behalf.
We are not responsible for stolen packages that are marked as delivered.
By default we ship all international orders via USPS First Class Mail. The delivery time for First Class Mail is 10-21 days, from the day that the post office receives the parcel.
We have expedited options via USPS, UPS and Fedex available.
IMPORTANT: International shipping times are not guaranteed and will can take much longer than the estimate delivery date due to customs processing, in-climate weather and mistake made by the couriers.
Disclaimer: International orders may be subject to import taxes and duty fees, which are the sole responsibility of the customer. We are not responsible for orders seized by customs. Please make sure that you know your country's laws before choosing to import e-liquid.
IMPORTANT It is also the customer's responsibility to make sure that you are in compliance with all local laws to prevent the seizure of your order by customs. Be aware of import limits and regulations regarding the import of e-liquid which may be considered a high-risk product in some countries. Orders will only be replaced if the customer pays for shipping.