***Important***: Due to COVID-19, we have noticed that USPS and UPS are experiencing delays in scanning and processing on some shipments at this time. Please note that some delays might occur with your order. It could take 5-7 business days for Tracking to update once you have received a Tracking email. You may contact your local USPS or delivery person for updates in regards to regular mailing services.
Attention: Our processing times are currently 1-3 business days! Processing times do not include the weekends and orders that pay for expedited shipping will only be shipped out on a first come first serve basis.
Typically, the processing time is 1-3 business days. However, most orders will be processed the same business day if placed before 10:00 A.M. EST.
We process orders between Monday-Friday, 10:00 a.m.- 6:00 p.m. Eastern Standard time.
We are a small business, so please be patient with us. We use the weekends to catch up on clerical work and restock items.
You can read below to find out information regarding our shipping times, return policy, and other issues that may occur during delivery.
Click the hyperlinks below to navigate to your section of interest:
- State Regulations
- NYC Shipping Restrictions
- Free Us Shipping at $39.99
- Free International Shipping Starting at $100
- E-cigarette and Accessory Return Policy
- E-liquid Return Policy
- Changing your order
- Delivery issues
- Holiday Schedule
- South Dakota
- San Francisco
- Montana (scheduled to be lifted on 04/15/2020)
- Rhode Island
- North Dakota
- South Carolina
NYC Shipping Restrictions
Due to an agreement that our company reached with the city of New York, we are only allowed to send a limited amount of e-liquid, electronic cigarettes, and accessories per transaction within the city's limits.
Our Purchase limits per transaction are listed below:
- 15 Pre-filled pods per order
- 15 Disposable electronic cigarettes per order
- 5 Bottles of E-liquid per order(no matter the size)
- 3 Battery Operated Devices
We still offer free shipping on orders $40 for all domestic customers, including New York City, however, if your order is over $60(pre-tax) adult signature on delivery will be required.
Adult Signature on Delivery is an additional $6.95, to avoid any excess shipping charges we suggest placing multiple orders and taking advantage of our $40 free shipping option.
New York City Shipping FAQ:
I want to place a large order but don't want to pay the Adult Signature on Delivery Charges?
If you want to place a larger order with us, we suggest breaking your order into multiple orders that are more than $40, but less than $60. This way, you will receive free shipping, but won't have to worry about the Adult Signature on Delivery. Please contact [email protected], and we can help you split up your order accordingly.
Can I still buy sample packs and get free shipping?
We recognize that requirements set forth by the city of New York are limiting, but no matter the bottle size, we are only able to ship sample packs that are five bottles are less. Unfortunately, we cannot make exceptions regarding sample packs.
However, if you are a customer located in NYC, we can help by giving you free shipping for up to three sample pack orders.
I own a Vape Shop or Wholesale vape supplies in NYC do these purchase limits apply to me?
If you are a retailer or distributor in New York City, the purchase limitations that are listed above are not applicable.
For more information regarding wholesale, take a look at our Business to Business Vape Wholesale Guide.
Free Shipping On US Orders When You Spend Over $39.99
We offer free shipping on domestic orders over $39.99. This applies to all 50 US States, APO addresses, and Unites States territories such as Puerto Rico, The Virgin Islands, Guam, and more! The best thing about this is that 99% of our orders are shipped out the next business day! If there is a delay, we will email you during your order's first processing day.
- Our default free shipping method is via USPS or FedEx.
- Orders under 1 lb - are shipped First Class Mail(2-7 business days)
- Orders over 1 lb - are shipped via FedEx SmartPost if Smartpost is not the best option than USPS or UPS may be chosen. (2-7 business days).
- We also offer expedited shipping through FedEx, USPS, and UPS. The rates are presented in real-time and based on the weight of your order
If your order does not arrive within three days of the estimated delivery time, please contact us at [email protected]
International Shipping Rates
At Om Vapors we are proud to serve vapers across the globe! We ship anywhere in the world; however, please make sure to comply with your local laws when ordering from us. All shipping rates for international orders are calculated in real-time via the selected courier's website and are based on the weight and distance that your order has to travel. The Couriers available are USPS, FedEx, UPS. We do offer free international shipping to select countries starting at $100 USD.
Please Note: For maximum savings, it is best to order in bulk. Combine your order with a friend or family member so that you only have to place an order every month or so. Doing this makes it easier to qualify for free shipping!
Free Shipping Amount in USD
|Canada and Mexico|
|The United Kingdom, Germany, France, Switzerland, Sweden, and Denmark|
|The Philippines and Indonesia|
|Australia, New Zealand, and All Other Countries|
Shipping Methods for International Orders
By default, we ship international orders that qualify for free shipping via USPS First Class Mail or FedEx economy depending on the size of the package.
The delivery time for First Class Mail is 10-21 days, from the day that the post office receives the parcel.
The delivery time for FedEx Economy is 5-7 business days.
We have expedited options via USPS, UPS, and FedEx available.
IMPORTANT: International shipping times are not guaranteed and may take much longer than the estimated delivery date due to customs processing, in-climate weather, and a mistake made by the couriers. Please understand that once the package has left the United States, you will need to contact your local courier for more information.
Disclaimer: International orders may be subject to import taxes and duty fees, which are the sole responsibility of the customer. We are not responsible for orders seized by customs. Please make sure that you know your country's laws before choosing to import e-liquid.
E-Juice, E-cig, and Accessories Return Policy
At Om Vapors we do our best to make sure that customers are satisfied with purchases and try hard to address any concerns. Unfortunately, the solution to your problem will not always result in a second product being sent out.
If you have an issue with your order, please reach out to us using our contact us form or by emailing us at [email protected]
Most products in the vaping industry are not covered by manufacturer warranty or by omvpaors.com. The following items are not covered under our return policy:
- E-liquid - taste is subjective and varies significantly from device to device, how the e-liquid has been steeped, proper use of equipment, your general wellness, the foods that you eat before vaping, aversions to certain flavorings, etc.
- Hardware that was initially sealed by the manufacturer and has been opened by a customer
- Unsealed hardware and accessories no matter if it has been used or not
- Coils, Pods
- Parts included with your purchase of a tank or mod; such as tank glass, o-rings or cotton
- Batteries, since it is impossible to determine if user error is to blame
Vape Juice Return Policy
All sales of e-juices are final!
If we have made a mistake, please contact us within seven days, and we will be happy to correct it. :)
Vape Hardware Return Policy
If you have an issue with any hardware, please contact [email protected] or use our contact form within the timeframes below. If you do not contact us, items returned without notifying us will be disregarded.
We only take hardware returns under the following circumstances:
- Exchange - 60 days after ordering
- Wrong Item Received - Within seven days of delivery
- Returns covered by warranty - Please check the packaging of your item to see if the manufacturer offer guarantees.
Conditions That Need To Be Met To Return Vape Merchandise
Exchange – Within 60 days of delivery of your item, you may return unopened items for store credit. The items must be unused and in the same condition that they left our factory. Customers must pay return shipping for their item, and if the product that you ordered is returned in an unacceptable condition then a refund will not be issued, and the return shipping costs will be the responsibility of the customer.
Please note: The cost of shipping during the customer's initial purchase is not eligible for a refund.
Wrong Item Received – Unfortunately, we sometimes make mistakes and in the unlikely event that you receive an incorrect item, please reach out to [email protected], and they will issue a prepaid USPS return label. We will email the return item label to the email that you have on file unless you inform customer service otherwise. Any incorrect item must be returned unopened if the item is returned opened it will not be eligible for a refund. You will have seven days from your purchase to contact customer service. If the item is not received within 30 days, the return will be canceled.
The manufacturer's warranty covers warranty Returns - Any device that does not operate properly per the manufacturer's design may be eligible for a warranty return. A customer service agent will help you troubleshoot the device and may ask for videos or pictures to help you with your issue. Please do not take offense to this process as we do this so that we can solve your problem as quickly as possible. If your item is deemed defective, we will issue you a prepaid return label so we can take a look at your device. If no fault is found the customer will be responsible for return shipping. We only issue USPS prepaid return labels for U.S. states and territories.
Please Follow these Steps to Return Your Vape Merchandise
To Begin your return contact [email protected] so that we can help you troubleshoot your device.
Please package your item correctly to avoid damage during transit. We recommend wrapping your item in bubble wrap to ensure that it makes it safely to our warehouse. If your item isn't appropriately packaged or arrives damaged, it may invalidate your return. If we issue a priority mail padded flat rate envelope, please make sure to use the correct packaging for your return. You can order these from USPS.com or pick them up at your local post office. All other labels such a first-class USP may be affixed to any packaging that is not banded by USPS.
Make sure to include a copy of your invoice with your order to allow for the prompt processing of your return. It will take us 2-5 business days to process your return.
The package must be unopened and contain all original product parts, to be eligible for return. If anything is missing or damaged your return will be voided.
Unless an exception has been approved at the time you receive your return label, your return package must be postmarked within 14 days of receiving your prepaid USPS return label.
Please Note: Om Vapors can only replace defect items of the same model. If your color is missing, we will contact you to ask your preference. If the item that you are returning is unavailable, we will offer you the full value of the item in-store credit, minus shipping costs.
If a warranty is not available for your device, we may be able to troubleshoot it at our office. If our efforts are unsuccessful, we will offer you store credit for the value of the item, minus shipping.
Changing Order Information Or Items
We will do our best to make any changes that you request, but it is not guaranteed. It is your responsibility to make sure all of your information is correct (billing and shipping).
If you need to make changes to your order, please send all changes to [email protected] or give us a call at 828-668-2732. We will try our best to change your order, but it is not guaranteed.
Due to health concerns we cannot refund or re-accept any package that has left our facility.
If your package has not left our facility, you can request a refund.
Note: For customers that place multiple orders packages will be shipped together in one box. We will not refund shipping and handling for any order that has been combined.
Vape Mail Issues: Damages, Return to Sender, etc.
Important: Om Vapors is not responsible for Lost, Stolen, or Damaged Vape Mail. In order to protect your vape mail remember to purchase insurance during checkout.
Packages/Items Damaged in Transit
Do not open your parcel if it is damaged in transit, please reject the package by telling the delivery driver or by returning it to the appropriate post office as soon as possible, and contact [email protected]. If the packaging is unopened, this will clear you of responsibility for damages. If you open your package, please contact [email protected] within 24 hours, and include pictures of your order.
Lost/Stolen Vape Mail
*We are not responsible for stolen vape mail that is marked as delivered.
Please reach out to [email protected], and we will assist the customer with filing a claim if a package is lost or stolen.
Return To Sender And Undeliverable Packages
Packages marked returned to send are not eligible to receive a refund. It is the customer's responsibility to make sure that their order is going to a deliverable address. If you wish to have your product reshipped to a new location, you must pay the shipping costs in full. (not the flat rate cost, but the actual cost of postage)
IMPORTANT It is also the customer's responsibility to make sure that you comply with all local laws to prevent the seizure of your order by customs. Be aware of import limits and regulations regarding the import of e-liquid which may be considered a high-risk product in some countries. Orders will only be replaced if the customer pays for shipping.
Om Vapors will not refund any package that is marked as non-deliverable or seized by customs.
If your package is lost or damaged in transit it is up to you, the purchaser to contact USPS for a resolution.
In order to make this process easier, we've added the option to purchase shipping insurance.
When you order from Om Vapors you can purchase insurance worth up to $5000 to cover the value of your package. Please note that USPS does not consider shipping costs as part of the value of the package, the value of the package only includes the cost of the contents that are being delivered. To reclaim shipping costs you will have to contact USPS to file a claim.
By default USPS Priority mail includes $50 of insurance but you may want to purchase more if you make an order that's worth more.
Below we've listed the price of insurance in an easy to understand chart.
Maximum Package Value
1.6% of your packages total value
If you have any questions regarding shipping insurance, please feel free to reach out to [email protected]
Days That Our Shipping Department Is Closed
Om Vapors does not ship packages during the following 2020 Federal holidays.
- Wednesday, January 1st, New Years Day
- Monday, January 20th, Birthday of Martin Luther King, Jr.
- Monday, February 17th, Washington’s Birthday
- Monday, May 25th, Memorial Day
- Friday, July 3rd, Independence Day
- Monday, September 7th, Labor Day
- Monday, October 12th, Columbus Day
- Wednesday, November 11th, Veterans Day
- Thursday, November 26th, Thanksgiving Day
- Friday, December 25th, Christmas Day
- Friday, January 1st, 2021, New Year's Day